SHIPPING & RETURNS
SHIPPING POLICY
To maintain the freshness and vitality of our live products, we adhere to a meticulous shipping schedule. Orders are processed promptly, and deliveries are scheduled to ensure minimal transit time.
Upon receiving your live phytoplankton and copepods, it is essential to follow the provided care instructions promptly. Adequate temperature and lighting conditions are crucial for their well-being.
RETURN & EXCHANGE POLICY
While we do our utmost to ensure the safe delivery of your live phytoplankton and copepods, we regret to inform you that we cannot cover Dead On Arrival (DOA) claims due to the microscopic nature of these organisms. Rest assured, we take every precaution to secure their safe transit. Refunds/Cancellations: take 3-7 working days.
In the rare instance that your package is not delivered within 3-4 working days, we request you to deny the delivery and promptly inform us. This allows us to take immediate action and arrange for a replacement shipment